Shipping and Return Policy

ALL SHOP CURRENCIES IN Canadian Dollars CAD

Payment: Payment is by PAYPAL online you can pay with MasterCard and Visa through PayPal even if you do not have an account! Your order and will be shipped to your billing address please make sure your address is correct!!

Shipping Rates: WE SHIP WORLD WIDE! All items are sent from Kitchener, ON Canada via Canada Post.


Within Canada: Items are Sent Expedited via Canada Post Items come Tracked and will be emailed to you.

Delivery time: 1-6 Business days for shipping (plus one to two business days for your item to be made if custom)

Cost: A combined shipping rate discount will be be given for multiple items shipped together. Exact cost is determined upon check out based on what is ordered. Minimum ship charge for one small item is $6.50.

FREE SHIPPING within Canada on ORDERS of $150 or more (before tax)!!


Within the United States of America: Items are sent STANDARD AIR MAIL via Canada Post Items do not come tracked but can be arranged for an additional fee.

Delivery Time: 4-6 Business days (plus one to two business days for your item to be made if custom)

Cost: A combined shipping rate discount will be be given for multiple items shipped together.  Exact cost is determined upon check out based on what is ordered. Minimum ship charge for one small item is $6.50.

FREE SHIPPING within the United States on ORDERS of $150 or more (no tax yay) !!


International / All other Countries: Items are Sent standard Air Mail via Canada Post Items do not come Tracked

Delivery Time: 4-10 Business days (plus one to two business days for your item to be made if custom)

Cost: A combined shipping rate discount will be be given for multiple items shipped together.  Exact cost is determined upon check out based on what is ordered. Minimum ship charge for one small item is $9.50.


Rush Shipping and other methods:

If you need your item in a rush, I may be able to accommodate your request if you wish to send your item EXPRESS at an additional cost. Express is a 4 day service to the USA and CANADA. Please send me a message prior to ordering so we can determine the most suitable method.

Wholesale clients will be charged one rate based on the item weight and size to be determined on an order by order basis.

Refunds and Exchanges:

If you are not happy with your purchase please contact us as soon as possible! Refunds and exchanges are given within 30 days of purchase. If you are dissatisfied with an item for whatever reason, please contact me about your purchase. Custom orders are non refundable. Items must be in unworn/used condition to be accepted back. Please note, shipping costs are not refunded.

I do not send out refunds if your item does not arrive in time for a specific event unless we have arranged for express shipping. Please order well in advance to allow sufficient time for delivery!

Duties, Customs and Taxes:

Please note PetitDogs.com is not responsible for any additional duties, taxes or customs that may be charged to the customer at your destination country following purchase.